License & Registration
BandiView License PolicyHow to register BandiView How to troubleshoot when I can’t register BandiView How to troubleshoot "The product has been registered on too many devices." BandiView in comparison with Honeyview Features & Technical Terms
BandiView shortcut keysCommand Line Parameters Webtoon View Mode How to configure BandiView's video output How to export and import BandiView settings Supported BandiView file formats
How to view CLIP STUDIO PAINT files (.clip) with BandiViewHow to view SVG files (.svg) with BandiView BandiView for HDR images
BandiView HDR supportHow to turn on HDR settings in Windows Sample files for HDR support |
How to troubleshoot when I can’t register BandiViewI’ve bought BandiView license, but I can’t register BandiView.![]() BandiView Professional Edition requires an Internet connection for its registration. The connection is no longer required for using BandiView after successful registration is made. If the connection is good but an error still occurs and you cannot register BandiView, check if you can access the link below. https://secure.bandisoft.comIf your access is successful, the browser displays the message below. ![]() If you cannot access the link, it means that something is wrong with the secure connection which is required for registration due to other network issues. Try one of the following to solve the problem: Re-install BandiView.Uninstall BandiView which currently exists on the computer. Download and install the latest version of BandiView on the official website, and try registration again. » Download BandiView![]() Set the computer clock to the correct time.If the computer clock is not synchronized correctly, it can cause registration failure. Adjust the clock to the correct time and try again. Disable the firewall and antivirus software.A firewall or antivirus software on the system can prevent BandiView from making the secure connection to the Internet. Disable it for a while or add BandiView to the list of trusted apps and try again. Enable TLS on the browser.If any version of TLS is disabled on the browser, it can cause registration failure. Enable TLS 1.0/1.1/1.2 on the browser as follows and try again.
![]() Enable the automatic root certificates update.On Windows, it is normal that root certificates are automatically updated. If the automatic update is disabled due to some reasons and there is no valid certificate on the computer, however, it can cause registration failure. Try the following steps to enable the automatic update. Since this solution requires the user to modify the system registry directly, it is recommended to make a backup of the current one.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot
DisableRootAutoUpdate
List of error codesThe following is a list of frequent errors and their meanings. Error Code: 10-0, 0xbad70010-xxUnable to make a server connection required for registration. Check if you can access https://secure.bandisoft.com and if not, contact your network administrator. Error Code: 31-xx, 0xbad70031-xxThere is no Internet connection, or a firewall or other security systems block the app from accessing the Internet. Contact your network administrator. Error Code: 331002-0, 0x50cfa-0Unable to access a HKLM root key. Check if other third-party software on the system is preventing BandiView from accessing the root key. Error Code: 331006-0, 333000-0, 331113-0, 0x50cfe-0, 0x514c8-0, 0x50d69-0The email address or product key (or both) is entered incorrectly during registration. Check that all the information is entered correctly; it is recommended to use copy & paste (Ctrl+C, Ctrl+V) instead of typing it manually. Error Code: 99-12002, xxxx-12002, 0xbad70099-12002Caused by a timeout making a connection to the server. Check your firewall. Error Code: 99-12029, 31-12029, 0xbad70099-12029, 0xbad70031-12029Unable to make a connection to HTTPS server. Check your firewall or TLS settings. Error Code: 99-12037, 0xbad70099-12037No valid root certificate. Enable the automatic root certificates update. If the error persists, update your Windows with the latest version and restart your computer. Error Code: 99-12057, 0xbad70099-12057The computer clock is not synchronized correctly. Adjust the clock to the correct time and try again.
![]() Error Code: 99-2148098052, 0xbad70099-2148098052Caused by failure of validating a certificate installed on the system. Error Code: XX-2148074245A firewall or other security systems block the app from accessing the Internet. Contact your network administrator. Error Code: XX-12007Caused by failure of DNS resolving. Change your DNS server. Error Code: XX-12157, 0xbad70006-12167Unable to load SSL library. Your SSL library is old and incompatible. Update Windows to the latest version. If you still cannot register BandiView after all the solutions above, please contact us at BandiView Forum or apps@bandisoft.com. |